About Us
The Administrative Services Center (ASC) is your one-stop shop for all of your Human Resources (HR) and Information Technology (IT) services and questions. Formed as part of the Administrative Excellence (AdminX) initiative, the ASC is committed to delivering operational improvements and efficient processes.
We partner with local and central units to streamline administrative processes and provide continuous improvement. When you contact us, knowledgeable staff will help provide you the support you need for the following services: Onboarding, Hiring, Recruiting, Foreign National and International Assignments, Personnel Changes, General HR Inquiries, Audio Visual (AV), Technology Support, and General IT Inquiries. Explore our page to learn more about our services and how we can support you.
Our Teams
Our Mission
Deliver world-class customer service through administrative excellence to advance the Institute’s Strategic Plan.
HR Support Services
Emphasis on the Recruitment, Onboarding, and Workforce Administration Experience
Contact Information
Services
• Enhanced partnerships with central & distributed units
• Reduced & consolidated Careers & MSS approvals
• eRequest form with status tracking
• Expanded onboarding & workforce administration team
IT/AV Support Services
Emphasis on the Technology and Audio/Visual Customer Experience
Contact Information
Services
• Immediate assistance with AV Services for classroom/conference space technology.
• Walk-up location staffed with Customer Support Representatives.
• Improved communications using technology to escalate resolve issues and incidents.
Customer Service Excellence
Emphasis on the Customer Experience
Contact Information
Services
• Direct Entry Point for Live Support including Help Desk
• Walk-up location staffed with Customer Support Representatives
• Client Relationship Managers
• User-friendly Employee Portal
Operational Excellence
Emphasis on Improvement
Contact Information
Services
• Integration with USG SSC Metrics
• New hiring dashboards
• Dedicated Continuous Improvement team
• Continuous ASC team training
• Improved Knowledge searchability
Administrative Services Portal
Access the Administrative Services portal to request support and explore knowledge articles.
Our Location
Use the map to guide you to the ASC located at 755 Marietta Street NW, Atlanta, GA 30318.
Organization Chart
See the names and faces of those you’ll be working with at the ASC.
ASC News
TAP and STRAP Application Deadline
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Continuous Improvement Feedback Survey
If you have suggestions on how we can better support you, please use the button to complete a quick feedback survey.
Questions?
- Call the ASC at 404.385.1111.
- Email the ASC at support@asc.gatech.edu.
- Submit a General HR Request via the Administrative Services portal.
