Administrative Services Center

Our mission is to create value for the Georgia Institute of Technology by delivering exceptional customer services and quality solutions.

Administrative Services Center

Our mission is to create value for the Georgia Institute of Technology by delivering exceptional customer services and quality solutions.

About Us

Our Purpose

Our purpose is to serve as leaders and change agents committed to being responsible stewards and champions. We are dedicated to enhancing the student experience by prioritizing collaboration, excellence, accountability, and innovation.

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Values

Collaboration

We prioritize teamwork, strong partnerships, and open communication.

Excellence

We are driven by high performance to achieve outstanding results.

Innovation

We champion creativity and seek new ideas to improve the customer experience.

Accountability

We value transparency, responsibility, and mutual trust.

ASC Services

Talent Acquisition partners with key stakeholders to deliver fair, efficient, and transparent hiring solutions by supporting recruitment, ensuring compliance, and providing hiring and interview tools and resources.
Onboarding and Hiring manages a structured hiring workflow for non-applicant tracking hires and facilitates the onboarding documents and I-9 verification processes.
Educational Assistance facilitates the Tuition Assistance Program (TAP) and Staff Tuition Reimbursement Assistance Program (STRAP) for qualifying employees.
Workforce Administration manages all data throughout an employee’s lifecycle in OneUSG. This includes (but not limited to) hires, transfers, pay changes, leaves, promotions, terminations and retirement while ensuring data accuracy.
Employee Records manages staff and faculty employment records and facilitates the verification of the employment process.

IT Technical Support Team provides responsive customer service by assisting with email, single sign-on, and application-related issues to ensure smooth daily operations for students and staff.
AV Support Team manages the setup, delivery, and operational support of audio/visual equipment for classrooms and high-profile campus events, ensuring seamless technology experiences.
Data Analytics & Tech Application (DATA) develops dashboards, reports, OKRs, and scorecards while optimizing the use of campus applications and troubleshooting user needs to support data-informed decision-making.

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Customer Service Experience (CSE) is the first point of contact for the Administrative Services Center, the CSE team delivers responsive Tier 1 support, ensures service quality through performance monitoring, and continuously enhances the customer experience across campus.
Customer Relationship Managers (CRMs) builds strong partnerships with campus leaders, advocate for customer needs, and provide data-driven insights to inform service improvements and strengthen engagement with the Georgia Tech community.
Continuous Improvement serves as a strategic partner within the Administrative Services Center, using data analysis, process optimization, and compliance tools to enhance operational efficiency and drive organization-wide improvements.
Project Management acts as the connective force within the Administrative Services Center, leading high-impact projects, offering strategic and consultative support, and driving compliance and innovation to align initiatives across departments and the broader university system.
Organizational Readiness and Change Management provides resources to promote and support initiatives through communication and engagement efforts.

HR Administrative Services

Talent Acquisition aims to attract the top candidates to ensure our commitment to excellence & diversity.
The Onboarding & Hiring team aids in the efficient processing of onboarding paperwork and employee I-9 varification.
Education Assistance team processes, promotes, and informs campus about programs such as the Tuition Assistance Program (TAP) and the Staff Tuition Reimbursement Assistance Program (STRAP).
Workforce Administration collabortes with campus partners and human resources to update and record data throughout the lifecycle of an employee including hires, transfers, pay changes, leaves, promotions, terminations, and retirement.
The Employee Records team manages staff and faculty employment records.

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Service Management

Innovative and responsive, the Information Technology (IT) Support Services team is dedicated to ensuring updated guidelines and resources to deliver exceptional support and audio-visual (AV) services.
The technology support team provides customer support with email, single sign on, and applications.
The AV team manages delivery, setup, and operational assistance for equipment and classrooms across campus.
the Data Analytics & Tech Application (DATA) team streamlines the utility of campus applications and troubleshoots customer needs.

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Strategic Operations

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Operations is at the core of the ASC, committed to providing campus with support and guidance through administrative requirements.
We have dedicated teams for IT and HR customer service needs.
Customer Relationship Managers (CRMs) support faculty, research areas, and Administration & Finance as advocates to improve the customer experience.
Through their commitment to excellence, customer service’s engagement with the campus-wide community informs the ASC of areas of support.
The Continuous Improvement (CI) team audits processes to enhance efficiencies.
Project Management facilitates improvement initiatives to success.
Organizational Readiness and Change Management provides resources to promote and support initiatives through communication and engagement efforts.

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ASC Resources

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Administrative Services Portal

Learn to be a successful leader using business software and technology, make better decisions, and lead through change.

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Our Location

Use the map to guide you to the ASC located at 755 Marietta Street, Atlanta, GA 30318

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Organization Chart

View the organization chart to see the names and faces of those you’ll be working with at the ASC.

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ASC News

Help Desk Business Hours Update

by agauker6 | July 2, 2025 | News | 0 Comments

As part of our ongoing commitment to providing responsive and effective technology support, the Administrative Service Center (ASC) is adjusting to better align with other campus services. Effective July 14, the ASC Tech Support team’s business hours will...

Serving Students in the City That Never Sleeps

Spring break is a time for most people to relax, unwind, and seek new experiences. In partnership with Georgia Tech Civic Engagement, Alternative Service Break (ASB) provides an opportunity for students to build connections and develop new perspectives through acts of...

A Closer Look at the Citizen’s Police Academy

The Georgia Tech Police Department (GTPD) has long been a pillar of the on-campus community, ensuring the safety and well-being of students, faculty and staff. Twice a year, GTPD offers community members the opportunity to learn more about their work through the...

HR Services Moving to 755 Marietta Street Due to Building Renovation

Due to upcoming renovations to 500 Tech Parkway, HR services, including onboarding for newly hired faculty, staff, and student employees, will temporarily relocate to 755 Marietta Street beginning May 5. This construction is intended to foster engagement and improve...

Questions?

Please contact us for any queries or Submit a General HR Request via the Administrative Services portal.

Office Location

755 Marietta Street,
Atlanta, GA 30318

Contact Info

support@asc.gatech.edu
404-385-1111

Hours of Operation:
8 – 5 p.m.